Walk Up Desk Technician (IT)

TL;DR

Walk Up Desk Technician (IT): Providing Tier I technical support for hardware, software, and end-user inquiries at the hirify.global with an accent on in-person customer service and troubleshooting. Focus on managing trouble tickets, resolving printing and ID card issues, and maintaining detailed records of technical support interactions.

Location: Must be based in Tampa, FL, USA (Onsite position at 4202 E Fowler Ave).

Salary: $15.50 per hour.

Company

The hirify.global is a preeminent state research university serving over 50,000 students with a commitment to innovation and academic excellence.

What you will do

• Provide Tier I service desk support for hardware, software, and end-user inquiries primarily in-person.
• Create and manage trouble tickets using the IT service management system.
• Maintain detailed records of customer requests, actions taken, and final resolutions.
• Perform basic hardware troubleshooting and assist with printing issues.
• Support system software on PCs, smartphones, tablets, and networked devices.
• Create and troubleshoot ID cards for students and affiliates.

Requirements

• Must have current work authorization in the United States (Visa sponsorship is not available).
• High school diploma or equivalent.
• Minimum of one year of general office or customer service experience.
• Ability to work night shifts (Sunday - Thursday).
• Strong communication and problem-solving skills.
• Understanding of computer systems and peripheral equipment.

Nice to have

• Experience with Windows 7-10 and Mac OSX.
• Prior professional computing or technical documentation experience.
• Two years of college coursework.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and life insurance.
• Retirement plan options and tuition programs for employees and dependents.
• Generous leave policies and various employee perks.
• Work in a diverse, academic environment at a top-ranked public university.