Senior Salesforce Product Owner (CRM)

TL;DR

Senior Salesforce Product Owner (CRM): Driving the evolution of customer service solutions within a complex enterprise environment with an accent on Salesforce Service Cloud and CRM transformation. Focus on defining product vision, managing backlogs, and collaborating with cross-functional teams to deliver AI-enabled customer experiences.

Location: Sofia, Warsaw, Krakow, Katowice

Company

hirify.global is a global technology services provider offering business advisory, enterprise solutions, and software development services.

What you will do

• Own the product vision, strategy, and roadmap for customer service transformation initiatives.
• Manage the product backlog, including requirements gathering, user story definition, and prioritization.
• Collaborate with stakeholders to define capabilities and support Salesforce Service Cloud solution design.
• Optimize end-to-end customer service processes, including automation, knowledge management, and self-service.
• Partner with architecture and delivery teams to drive AI-enabled enhancements and ensure Agile delivery excellence.

Requirements

• Proven experience in Product Ownership or Product Management within enterprise environments.
• Strong background in CRM programs and customer service transformation initiatives.
• Hands-on experience with Salesforce Service Cloud and the related ecosystem.
• Solid understanding of Agile delivery methodologies.
• Excellent stakeholder management and executive communication skills.
• Ability to translate business needs into clear requirements and user stories.

Nice to have

• Experience with CRM transformation programs.
• Background in customer experience (CX) initiatives.
• Experience delivering AI-enabled business solutions.
• Experience working with enterprise contact center platforms.

Culture & Benefits

• Commitment to equal opportunities in recruitment and career development.
• Inclusive work environment fostering diversity and individual growth.
• Focus on collaborative team culture and professional support.

Hiring process

• Application review by the team.
• Talent acquisition interview to discuss goals and company fit.
• Technical interview focusing on expertise and problem-solving.
• Potential customer interview for alignment.