IT Helpdesk Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Helpdesk Support Engineer: Providing hands-on technical support for the Kyiv office with an accent on hardware/software configuration, user onboarding, and network troubleshooting. Focus on managing IT assets, maintaining documentation, and collaborating with the global Corp-IT team to ensure seamless office operations.
Location: Must be based in Kyiv (Onsite role)
Company
is a leading global live-streaming platform that empowers creators to monetize their content and engage with fans worldwide.
What you will do
- Serve as the primary point of contact for IT issues in the Kyiv office, including hardware, software, and connectivity.
- Configure and deploy macOS and Windows laptops for new hires using MDM solutions.
- Manage the full lifecycle of user accounts and equipment, including onboarding, offboarding, and asset tracking.
- Troubleshoot office network and Wi-Fi connectivity issues.
- Process IT requests via Jira Service Management and maintain technical documentation in Confluence.
- Handle IT equipment procurement and inventory management.
Requirements
- Must be based in Kyiv and able to work onsite full-time.
- Basic knowledge of networking (IP, DHCP, DNS, Wi-Fi).
- Proficiency in managing macOS and Windows in a corporate environment.
- Experience with Google Workspace administration.
- Intermediate English proficiency (B1) for technical documentation and global communication.
- Strong communication skills and ability to explain technical concepts to non-technical staff.
Nice to have
- Experience with Okta, SSO, Jamf, or Intune.
- Knowledge of CLI, basic scripting, or VPN awareness.
- Previous experience in a helpdesk role or relevant IT certifications.
Culture & Benefits
- Professional environment with mentorship from experienced engineers and a clear path to a sysadmin role.
- Competitive salary with regular performance reviews.
- 20 working days of paid vacation and 100% sick leave coverage.
- Flexible working hours based on trust and cooperation.
- Comfortable, 24/7 accessible office in Kyiv with safety measures.
- Regular corporate celebrations and team-building activities.
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