Expert Delivery Customer Success Manager (SaaS)

TL;DR

Expert Delivery Customer Success Manager (SaaS/Cloud): Managing end-to-end customer delivery from quote to collect and driving business value across the customer lifecycle with an accent on operational excellence, contract management, and billing reconciliation. Focus on optimizing delivery coordination, ensuring high customer satisfaction, and identifying growth opportunities through renewals and upsells.

Location: Shanghai, China

Company

hirify.global is a global, AI-powered software and cloud solutions provider operating in over 70 countries with a team of over 13,000 professionals.

What you will do

• Manage daily operations including quotation, contract management, billing reconciliation, and AR collection.
• Act as the primary point of contact for customers and Account Managers to oversee daily delivery and customer experience.
• Coordinate the end-to-end delivery process across the customer lifecycle with Delivery and back-office teams.
• Drive customer satisfaction by tracking adoption and delivering QBR insights regarding usage and sentiment.
• Identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales and Services teams.
• Support commercial execution including licensing knowledge and overall account health.

Requirements

• Bachelor’s degree or above.
• 1–5 years of experience preferred, though fresh graduates are welcome.
• Good communication skills in both Chinese and English (reading and writing required).
• Must be based in Shanghai, China.
• Strong ownership mindset with the ability to manage multiple priorities and stakeholders.
• Detail-oriented with solid problem-solving and coordination skills.

Culture & Benefits

• Opportunities for global career growth within a purpose-driven culture.
• Access to world-class learning and development programs.
• Collaborative environment empowering teams to work across borders and innovate.
• Diverse and inclusive workplace with a footprint in over 70 countries.