Customer Journey Expert (Fintech)

TL;DR

Customer Journey Expert (Fintech): Driving the integration and automation of lending core systems to enable zero-touch deal capture and transaction processing with an accent on data exchange patterns and API design. Focus on harmonizing complex international lending processes, ensuring regulatory compliance, and scaling digital banking services through agile collaboration.

Location: Onsite in Manila (One Ayala Tower 2)

Company

hirify.global is a global digital banking organization focused on providing seamless, innovative, and scalable financial services.

What you will do

• Translate complex customer needs into clear business requirements and end-to-end process designs.
• Collaborate with the development team to implement features and user stories for straight-through processing.
• Design data exchange models and API solutions to reduce manual handling and improve operational efficiency.
• Identify shared process functions and standardize them within a global framework.
• Support the product owner in daily team leadership and provide detailed input for product development.
• Ensure 24/7 operational stability and regulatory compliance for lending core systems.

Requirements

• Master's degree or equivalent qualification.
• 3-5 years of experience in a similar role within complex international environments.
• Proven experience in defining data needs, designing data models, and API design.
• Strong knowledge of Agile/Scrum methodologies.
• Excellent English verbal and written communication skills.
• Experience or strong affinity with Wholesale Banking and lending products.

Nice to have

• Specific knowledge of LoanIQ, particularly regarding system interfacing.

Culture & Benefits

• Opportunity to work on global-scale digital banking transformation.
• Collaborative environment focused on craftsmanship and continuous learning.
• Exposure to cutting-edge financial technologies and market trends.
• Participation in a structured Agile organization with clear career development paths.