Full-Time Customer Support (Ticketing)

TL;DR

Full-Time Customer Support (Ticketing): Assisting English-speaking users via chat, email, and phone to ensure a seamless ticketing experience with an accent on customer satisfaction and trust. Focus on resolving seller errors, managing high-volume communication in Intercom, and identifying recurring platform issues.

Location: Must be based in or near Amsterdam (Hybrid)

Salary: €2,675 gross per month

Company

A mission-driven ticket marketplace enabling fans to buy and sell tickets with confidence across 42 countries.

What you will do

• Help fans via chat, email, and phone with high enthusiasm and professionalism.
• Resolve sellers' mistakes and implement ways to prevent future errors.
• Manage customer conversations and communication flows using Intercom.
• Collaborate with the CX team to spot and share insights on recurring issues.
• Achieve specific goals regarding productivity and customer satisfaction.
• Provide support during peak event periods and holidays, such as King's Day.

Requirements

• Native level English (C2), both written and spoken.
• Must be based in or near Amsterdam.
• Experience in a professional office or customer support role.
• Ability to remain calm and friendly under pressure in stressful situations.
• Available for a full-time schedule (40 hours per week).
• Stress-resistance and adaptability to a fast-paced, dynamic environment.

Nice to have

• Experience with Intercom or similar customer support software.
• Proficiency in additional languages.
• Interest in live events, music, sports, or culture.

Culture & Benefits

• Work in a supportive, international team environment.
• Opportunity to make a real impact on the experience of millions of fans worldwide.
• Mission-driven company culture built by fans, for fans.
• Hybrid work arrangement based at the Amsterdam office.