Junior L2 Support Engineer

TL;DR

Junior L2 Support Engineer: Providing technical support and incident management for enterprise-level systems with an accent on Linux administration and network troubleshooting. Focus on maintaining SLA targets, monitoring system performance, and collaborating with global teams to resolve escalated technical issues.

Location: Must be based in Ukraine (Remote)

Company

A technical operations provider focused on enterprise-level system support and infrastructure management.

What you will do

• Act as the primary point of contact for escalated incidents and service requests.
• Monitor system alerts and performance dashboards to ensure operational stability.
• Troubleshoot issues across servers, applications, and network components.
• Document and escalate complex technical cases to L3 engineering teams.
• Assist with routine system maintenance, including patching and backups.
• Maintain accurate records in ticketing systems while adhering to SLA targets.

Requirements

• Must be based in Ukraine.
• Strong interest in IT infrastructure and systems operations.
• Basic understanding of Linux and networking fundamentals.
• Experience working with command-line interfaces (CLI).
• English level B2 (primarily written communication).
• Willingness to work rotating shifts, including nights and weekends.

Nice to have

• Experience with Jira and Confluence.
• Exposure to cloud platforms like AWS, GCP, or Azure.
• Familiarity with monitoring tools such as Grafana and Prometheus.
• Relevant certifications like AWS Certified Solutions Architect.

Culture & Benefits

• Mentorship program from experienced senior engineers.
• Clear career growth path toward L3 or DevOps roles.
• Paid vacation and documented sick leave.
• Compensation for medical insurance.
• Supportive team environment with regular corporate events and team-building activities.