Client Service Executive

TL;DR

Client Service Executive (Customer Success): Providing dedicated support to retail clients by managing data extracts, brand performance analyses, and software training with an accent on process excellence and service quality. Focus on maintaining timely communication with account teams, documenting client inquiries, and delivering actionable market insights.

Location: Kuala Lumpur, Eco City, Malaysia

Company

hirify.global is a global consumer intelligence company providing data-driven insights into consumer buying behavior and market trends across 100+ countries.

What you will do

• Serve as the primary point of contact for retail clients via phone and email regarding data standards and methodologies.
• Deliver clear, concise analyses, charts, and reports to meet client expectations for quality and timeliness.
• Monitor service delivery KPIs and identify opportunities for process improvement.
• Maintain accurate records of client inquiries and resolutions in the internal knowledge base.
• Organize content for the Resource Library to keep clients updated on market dynamics and technology enhancements.
• Support senior management in developing thought leadership case studies.

Requirements

• University degree in Business, Economics, or related field (Marketing specialization is a plus).
• Excellent written and verbal English proficiency.
• High competency in MS Excel and PowerPoint (pivot tables, functions, charts).
• Strong aptitude for numbers and meticulous attention to detail.
• Ability to prioritize a varied workload and manage concurrent deadlines.
• Collaborative team player with strong problem-solving skills.

Nice to have

• Passion for market intelligence, research analysis, or the FMCG industry.
• Experience in solution and process automation leveraging technology.

Culture & Benefits

• Flexible working environment.
• Access to LinkedIn Learning for professional development.
• Employee Assistance Program (EAP).
• Volunteer time off.