Senior NICE CXOne Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior NICE CXOne Engineer: Designing, implementing, and enhancing contact center solutions and IVR systems for global enterprise clients with an accent on API integration and system reliability. Focus on managing complex release cycles, optimizing routing strategies, and providing subject matter expertise for NICE CXOne platforms.
Location: Remote (Global)
Company
is a global IT services and consulting firm that drives digital transformation for large enterprises through a culture of relentless performance and innovation.
What you will do
- Design and build call flows, chat solutions, and backend system integrations using APIs.
- Coordinate release planning, development, and deployment of IVR enhancements across multiple agencies.
- Provide subject matter expertise for NICE CXOne, optimizing network solutions and routing strategies.
- Translate business requirements into technical specifications and design documentation.
- Troubleshoot complex contact center application issues and support agency leadership with ticket resolution.
- Collaborate with architecture teams to integrate backend services and ensure system stability.
Requirements
- 5+ years of experience with NICE InContact or NICE CXOne.
- 3+ years of experience scripting in NICE CXOne Studio.
- Strong conflict management and organizational communication skills.
- Experience creating contact center dashboards and familiarity with Salesforce.
- Basic knowledge of intersystem networking and data traffic flow.
- Ability to troubleshoot end-to-end call center applications in web environments.
Nice to have
- Experience working with RESTful Web Services and APIs.
- Programming experience in C#, C++, Java, JavaScript, or Python.
Culture & Benefits
- Work from anywhere culture with high flexibility.
- Comprehensive compensation package including health insurance.
- Extensive professional development opportunities, including certifications and mentorship.
- Inclusive, multicultural environment with a focus on social sustainability.
- Collaborative team culture with a 99% project success rate.
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