Operations Support Engineer (Genomics)

TL;DR

Operations Support Engineer (Genomics): Maintaining and monitoring technical software systems for genomic technologies with an accent on issue resolution, system reliability, and regulatory compliance. Focus on debugging complex code, automating support workflows, and collaborating with cross-functional teams in a healthcare environment.

Location: Must be based in the United States

Company

hirify.global is a healthcare organization specializing in genomic technologies and diagnostic services.

What you will do

• Maintain and monitor support systems for web applications and genomic software.
• Debug complex code and analyze application logs to resolve customer issues.
• Develop scripts to improve operations support and automation.
• Collaborate with scientists, software engineers, and bioinformaticians to diagnose technical problems.
• Ensure support processes align with regulatory standards such as CLIA, CAP, HIPAA, and FDA.
• Document technical issues and support workflows accurately.

Requirements

• Must be based in the United States
• Bachelor’s degree in Computer Science, Bioinformatics, or a related field.
• Minimum of 2 years of experience in technical support or software engineering.
• Demonstrated competency in scripting languages like Python or Bash.
• Experience with Linux/Unix systems.
• Strong problem-solving and client-facing communication skills.

Nice to have

• Experience with genomic software systems.
• Hands-on experience with SQL and databases.
• Previous experience in healthcare-related environments with high regulatory requirements.
• Cloud platform experience.

Culture & Benefits

• Opportunity to work in a specialized healthcare and genomics environment.
• Focus on professional growth and adaptation to fast-changing technical requirements.
• Inclusive and diverse workplace culture.
• Commitment to regulatory excellence and high-impact medical technology.