Customer Support Specialist (Manufacturing)

TL;DR

Customer Support Specialist (Manufacturing): Managing end-to-end order operations and resolving service inquiries for the Broadband Solutions division with an accent on ERP system utilization and process improvement. Focus on maintaining high-quality customer relations, processing complex orders, and managing RMA claims within a fast-paced manufacturing environment.

Location: Must be based in the United States

Salary: $63,000–$90,000

Company

hirify.global Inc. is a global leader in signal transmission and connectivity solutions, shaping the future of intelligent connectivity across various industries.

What you will do

• Resolve service questions and address customer inquiries promptly.
• Manage the full order lifecycle, including processing, quoting, and tracking shipments.
• Perform accurate data entry for orders and customer information.
• Monitor vendor management inventory and process RMA claims.
• Utilize SAP to support customer service operations.
• Identify and implement opportunities to improve service processes and relations.

Requirements

• Must be based in the US
• Associate’s degree in business or a related field (Bachelor’s preferred).
• 3+ years of customer service experience.
• Proficiency with ERP systems, specifically SAP.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills.

Nice to have

• Prior experience in a manufacturing environment.
• Experience with Vendor Management Programs.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement plans with company matching.
• Paid vacation and parental leave.
• Professional development, training, and succession planning.
• Commitment to diversity, equity, inclusion, and sustainability.
• Employee stock purchase plan and volunteer time off.