Customer Care Manager

TL;DR

Customer Care Manager: Leading and transforming the client services infrastructure to ensure high-quality service delivery and operational efficiency. Focus on building a customer-first culture, managing team performance, and achieving revenue targets through strategic reorganization and process standardization.

Location: Must be based in the US (EST or CST time zones)

Salary: $95,200 - $126,700 USD

Company

hirify.global is a leader in sustainable waste solutions, providing innovative materials management to help businesses achieve carbon-negative outcomes.

What you will do

• Hire, train, and develop customer service personnel while setting clear performance goals.
• Define and implement a strategy to reorganize the Customer Service Department.
• Establish standard job descriptions and roles for all Client Services positions.
• Manage and mentor Account Managers to achieve budgeted revenue targets.
• Champion a customer-first culture by ensuring reliable, accurate, and timely communication.
• Build and manage an on-call scheduling function with defined KPIs.

Requirements

• Must be based in the US (EST or CST time zones)
• High School Diploma or GED required.
• 3-5 years of experience in Client Services.
• Extensive leadership and team-building skills.
• Experience in project management.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Culture & Benefits

• Commitment to an inclusive and safe workplace.
• Equal Opportunity Employer with an Affirmative Action Program.
• Competitive compensation and benefits packages.
• Focus on professional development and team growth.