Technical Support Engineer (N-central)

TL;DR

Technical Support Engineer (N-central): Diagnosing and resolving complex technical issues involving remote monitoring, asset tracking, and endpoint security with an accent on Windows Server administration and network troubleshooting. Focus on delivering high-quality support via phone, email, and chat while maintaining accurate documentation and meeting service level objectives.

Location: Must be based in Taguig City, Philippines (Hybrid: 2-3 days per week in-hub).

Company

hirify.global provides an end-to-end cyber resilience platform designed to help businesses manage, secure, and recover their IT infrastructure.

What you will do

• Deliver high-quality service and support to partners via phone, email, and chat.
• Diagnose and resolve technical issues related to remote monitoring, patch management, and security.
• Prioritize and manage personal caseload within defined service level objectives.
• Collaborate cross-functionally to provide an excellent partner experience.
• Maintain and develop in-depth knowledge of hirify.global products and services.
• Work in a 24/7 support environment with rotational weekends and holidays.

Requirements

• 2+ years of experience in troubleshooting server, network, and endpoint security issues.
• Detailed knowledge of Windows Server, Active Directory, GPO, and event logs.
• Strong understanding of networking protocols including DNS, TCP/IP, and VPN.
• Ability to type 45-60 words per minute with high accuracy.
• Must be based in or able to commute to Taguig City, Philippines.

Nice to have

• Experience with scripting languages such as Bash, PowerShell, or Python.
• Knowledge of Linux, MacOS, SQL Administration, or Backup Technologies.
• Familiarity with SMTP, SNMP, and FTP protocols.

Culture & Benefits

• Medical and dental insurance coverage.
• Generous PTO and observed holidays.
• Employee Stock Purchase Program and pension contributions.
• Monthly internet and onsite pantry allowances.
• Hybrid working model with 2-3 days of in-hub collaboration per week.
• Access to custom learning experiences through N-ablite Learning.