Bilingual Customer Support Specialist (Energy Efficiency)

TL;DR

Bilingual Customer Support Specialist (Customer Support/Energy Efficiency): Handling inbound utility customer inquiries and promoting energy efficiency programs with an accent on customer enrollment, scheduling, and technical support. Focus on navigating complex support scripts, providing program education, and ensuring high customer satisfaction in a high-volume environment.

Location: Remote (Tennessee). Must be authorized to work in the US without sponsorship

Salary: $18.75 / hour

Company

hirify.global leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for communities and the planet.

What you will do

• Handle inbound voice calls from utility customers to help them save money and improve home energy efficiency.
• Support multiple programs and platforms, providing services such as customer enrollment and visit scheduling.
• Educate customers on program offerings and provide technical and online support.
• Utilize a wide range of support scripts, talking points, and usage guides.
• Manage customer interactions via chat and email where applicable.

Requirements

• Bilingual proficiency in English and Spanish is required.
• High School Diploma or GED.
• Minimum 6 months of experience in a customer-facing environment (Call Center experience preferred).
• Ability to type 35+ WPM.
• Must be authorized to work in the US without employer sponsorship.
• Home office with hardwired internet meeting minimum speed standards (10 Mbps upload / 20 Mbps download).

Culture & Benefits

• Medical, Dental, and Vision Insurance with a company-paid health care concierge service.
• 401(k) plan with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time to give back to the community.
• Employee Recognition Program with points convertible to gift cards.
• Access to on-demand training courses for career advancement.