Customer Support Specialist (Spanish)

TL;DR

Customer Support Specialist (Spanish): Providing technical support and consultative guidance to legal professionals using AI-powered software with an accent on effortless customer experience and technical troubleshooting. Focus on resolving complex product issues, advocating for customer needs to the product team, and optimizing the EMEA market.

Location: Hybrid in Dublin, Ireland (minimum 2 days per week in office)

Salary: €38,200 – €51,800 EUR

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work more efficiently and securely.

What you will do

• Handle high volumes of inbound requests via phone, chat, and email to ensure an effortless customer experience.
• Methodically troubleshoot technical product issues and coordinate resolutions with Technical Escalations and Product teams.
• Act as a trusted advisor, providing training and proactive solutions to help customers maximize product value.
• Develop and maintain the knowledge base and coach users on self-serve resources.
• Capture and represent the voice of the customer by providing feedback to the Product team.
• Contribute to internal projects aimed at improving service delivery and departmental processes.

Requirements

• Full professional proficiency in Spanish (written and verbal).
• Must be based in Dublin, Ireland, for a hybrid work arrangement (minimum 2 days/week in office).
• Strong verbal and written communication skills with a professional tone.
• Ability to multitask and prioritize in a fast-paced environment.
• Tech-savviness and a strong desire to learn new platforms.
• Patient, compassionate, and curious mindset.

Nice to have

• Experience working with SaaS applications.
• Familiarity with Service Cloud or similar CRM software.
• Experience in the legal or professional services industries.
• Proficiency in Google Suite and Microsoft Office.
• Competence in both Windows and Mac operating environments.

Culture & Benefits

• Competitive, equitable salary with top-tier health and dental coverage.
• Hybrid work environment promoting flexibility and collaboration.
• Flexible time off policy to support work-life balance.
• Employer pension contributions.
• hirify.globalversary recognition program for long-term employees.