Consumer Disputes & Litigations Team Lead (Legal)

TL;DR

Consumer Disputes & Litigations Team Lead (Legal): Leading a high-performing team managing consumer disputes and litigations with an accent on mitigating legal risks and increasing customer satisfaction. Focus on optimizing business processes, managing regulatory relationships, and resolving complex consumer cases in the Spanish market.

Location: Hybrid (Barcelona, Spain). Relocation support is available.

Company

World's leading travel subscription platform and one of the largest e-commerce businesses in Europe.

What you will do

• Coach and lead team members to deliver innovative solutions for mitigating legal consumer risks.
• Manage day-to-day prioritization, workflow, and report on performance KPIs.
• Oversee the creation and distribution of communication material for consumer authorities, lawyers, and private legal practitioners.
• Coordinate Legal and GDPR inquiries with the Legal, Regulatory, and DPO teams.
• Identify and report PR risks in national and local media to minimize negative visibility.
• Lead initiatives to analyze and optimize business processes to improve team performance.

Requirements

• Must be based in or be able to relocate to Barcelona, Spain.
• Demonstrated experience in people leadership and team management.
• Solid experience in managing consumer and tourism disputes under Spanish regulations in a tech environment.
• Strong understanding of data protection regulations (GDPR).
• Spanish: Native (C2) with proven legal-writing experience.
• English: Professional level (B2).

Nice to have

• Knowledge of Italian language and Italian tourism/consumer regulations.
• Experience with GDS (Amadeus, Galileo).
• Familiarity with SQL, Google Analytics, or Data Studio.
• Experience with Slack or Microsoft Teams.

Culture & Benefits

• Hybrid home-office model focused on outcomes.
• Competitive compensation package with performance-based bonuses and relocation support.
• Continuous learning via free Coursera access, soft skills workshops, and leadership development.
• Personalized career paths and internal mobility opportunities through the eVOLVE Program.
• Vibrant culture with after-work events, sports tournaments, and a no-dress-code policy.