обновлено 10 дней назад
Consumer Disputes & Litigations Team Lead (Legal)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Consumer Disputes & Litigations Team Lead (Legal): Leading a high-performing team managing consumer disputes and litigations with an accent on mitigating legal risks and increasing customer satisfaction. Focus on optimizing business processes, managing regulatory relationships, and resolving complex consumer cases in the Spanish market.
Location: Barcelona, Spain; hybrid home-office model with work based from the Barcelona office
Company
is a travel subscription platform and e-commerce technology company serving millions of customers across 44 markets through five brands.
What you will do
- Lead, coach, and support a team managing consumer disputes and litigations.
- Prioritise daily workflows, monitor KPIs, and follow up on team performance.
- Coordinate legal inquiries with the Legal and Regulatory team and GDPR matters with the DPO team.
- Support communications with consumer authorities, associations, lawyers, government bodies, and regulatory authorities.
- Identify legal, reputational, and public-relations risks across national and local media.
- Lead initiatives, analyse their results, and implement improvements to team performance and business processes.
Requirements
- Demonstrated experience leading people or teams.
- Solid experience managing consumer and tourism disputes and litigations under Spanish regulations in a technology and online environment.
- Strong understanding of data protection regulations and experience resolving cases through traditional and interactive consumer channels.
- Experience working with the Spanish electronic environment and Google Workspace tools.
- Native Spanish with proven legal-writing and legal-argumentation experience.
- Professional English is required.
Nice to have
- European-level consumer and tourism experience.
- Native-level Catalan or knowledge of other languages.
- Knowledge of GDS platforms such as Amadeus or Galileo.
- Experience with Slack, Teams, Data Studio, SQL, or Google Analytics.
Culture & Benefits
- Hybrid flexibility focused on outcomes and work-life balance.
- Competitive salary and benefits package with flexible benefits, performance-based bonuses, discounts, partnerships, and relocation support.
- Prime Plus membership and birthday day off.
- Learning opportunities through Coursera, soft-skills workshops, technical training, leadership development, and onboarding support.
- Career paths, internal mobility, and the eVOLVE development program.
- Agile, diverse, and open-minded environment with office events, communities, and wellness-focused amenities.
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