Chargeback Specialist (Fintech)

TL;DR

Chargeback Specialist (Fintech): Managing the end-to-end dispute lifecycle for card scheme chargebacks with an accent on evidence building, scheme rule navigation, and merchant communication. Focus on recovering funds, reducing fraud losses, and collaborating with engineering to implement AI-driven dispute automation.

Location: London

Company

hirify.global is a payment and software service provider dedicated to empowering small, local businesses across Europe with integrated financial tools.

What you will do

• Review and classify incoming chargebacks to determine the appropriate dispute strategy within scheme deadlines.
• Build and submit comprehensive dispute packages using merchant evidence and clear, rules-based arguments.
• Manage the full dispute lifecycle, including first chargebacks, second presentments, and arbitration.
• Communicate effectively with merchants to gather necessary evidence and provide status updates.
• Identify and challenge one-sided disputes to recover funds and minimize financial exposure.
• Collaborate with Fraud, Risk, and Engineering teams to improve processes and integrate AI-driven dispute solutions.

Requirements

• Experience in chargebacks, disputes, payments operations, or fraud within a financial institution or PSP.
• Working understanding of card scheme reason codes, dispute timeframes, and fraud types.
• Strong analytical judgment to weigh evidence against scheme rules.
• Comfort working with data, dashboards, and basic SQL queries.
• English: C1 proficiency required for clear communication and documentation.
• Strong organizational skills to manage high-volume queues under strict deadlines.

Nice to have

• Direct experience with Visa, Mastercard, or AMEX dispute portals.
• Fluency in additional European languages.
• Exposure to fraud operations or scheme monitoring programs like VAMP or MATCH.

Culture & Benefits

• Opportunity to work in a high-energy, collaborative, and mission-driven environment.
• Commitment to continuous learning and professional development.
• Inclusive workplace culture that values diversity and provides reasonable accommodations.
• Direct impact on merchant success and financial recovery.