Technical Support Engineer (Web3)

TL;DR

Technical Support Engineer (Web3): Supporting external integrations and troubleshooting blockchain-based investment products with an accent on API design, smart contract interfaces, and developer experience. Focus on resolving technical issues, improving documentation, and bridging the gap between product, engineering, and partner success.

Location: Must be based in the United States

Company

hirify.global provides institutional-grade, blockchain-enabled investment products and services, bridging real-world assets with decentralized finance.

What you will do

• Serve as first-line technical support for external developers and partners integrating with onchain products and APIs.
• Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure.
• Write scripts in Python, JavaScript, or Go to reproduce issues and build support utilities.
• Maintain and improve technical documentation, FAQs, and example repositories.
• Partner with Product and Engineering to identify pain points and improve developer tooling.
• Develop internal processes and playbooks for partner onboarding and support requests.

Requirements

• 2 to 5 years of experience in software engineering or technical support.
• Must be authorized to work in the United States without sponsorship.
• Proficiency in debugging APIs, reading smart contract interfaces, and working with backend systems.
• Ability to read and write code in at least one scripting or general-purpose language.
• Strong communication skills for explaining technical resolutions to partners.
• Interest in crypto, DeFi, and blockchain infrastructure.

Culture & Benefits

• Competitive compensation including salary, token rights, and equity.
• Full medical, vision, and dental benefits.
• Flexible vacation policy (PTO).
• Remote-first team environment.
• Opportunity to work with a high-caliber team from top-tier financial and tech firms.