Senior Manager, Project Management Office (AI)

Location: Amsterdam, Netherlands (Flexible); travel of 20% or more may be required.

Company

hirify.global develops AI-powered experience orchestration and customer experience technology used by more than 8,000 organizations worldwide.

What you will do

• Lead and scale a regional team of project and program managers.
• Own end-to-end Book-to-Revenue execution for professional services engagements.
• Drive delivery strategies that improve customer outcomes, retention, account expansion, and revenue realization.
• Align Sales, Customer Success, Delivery, partners, and senior stakeholders around execution and accountability.
• Manage high-impact customer escalations and executive-level engagements.
• Design scalable service delivery models and operational metrics across cloud and on-premise environments.

Requirements

• 7–10 years of experience leading customer-facing technical or business teams in complex environments.
• Experience managing project or program management functions at regional or enterprise scale.
• Strong project management methodology experience in large-scale delivery environments.
• Experience with cloud and on-premise delivery models in communications or contact center technology.
• Ability to influence Director and C-level stakeholders, manage conflict, and drive outcomes under pressure.
• Fluent English and Dutch required.

Nice to have

• Bachelor’s degree in Computer Science, Engineering, Business Management, or a related field.
• Project management certification or equivalent formal delivery framework experience.
• Experience with enterprise SaaS or customer experience platforms such as hirify.global Cloud.
• Experience with process optimization, operational transformation, and partner-led delivery models.

Culture & Benefits

• Flexible ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Opportunity to work on AI-powered technology at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.