Senior Manager, Project Management Office (AI)

Location: Amsterdam, Netherlands (Flexible); travel of 20% or more may be required.

Company

hirify.global develops AI-powered experience orchestration technology connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Lead and scale a regional team of project and program managers across complex professional services engagements.
• Own end-to-end Book-to-Revenue execution and convert bookings into realized customer value.
• Drive delivery strategies that improve customer retention, experience, and account expansion.
• Align Sales, Customer Success, Delivery, partners, and senior stakeholders around shared execution and accountability.
• Handle high-impact customer escalations and executive-level engagements.
• Design scalable delivery models, establish KPIs, and lead operational improvement across cloud and on-premise environments.

Requirements

• 7–10 years of experience leading customer-facing technical or business teams in complex, fast-paced environments.
• Experience managing project or program management functions at regional or enterprise scale.
• Strong project management methodology experience in large-scale delivery environments.
• Experience with cloud and on-premise delivery models in communications or the contact center industry.
• Experience influencing Director- and C-level stakeholders, building teams, managing conflict, and driving outcomes under pressure.
• Fluent English and Dutch required.

Nice to have

• Bachelor’s degree in Computer Science, Engineering, Business Management, or a related field, or equivalent practical experience.
• Project management certification or formal delivery framework experience.
• Experience with enterprise SaaS or customer experience platforms such as hirify.global Cloud.
• Experience in process optimization, operational transformation, partner-led delivery, and ecosystem collaboration.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps are communicated.