Technical Support Coordinator (Fintech)

TL;DR

Technical Support Coordinator (Fintech): Monitoring application and infrastructure health within the Real Time Payments Command Centre with an accent on incident triage, investigation, and resolution. Focus on maintaining system availability in a 24x7 environment, collaborating with cross-functional teams, and documenting technical recovery procedures.

Location: Must be based in Toronto and work 100% onsite

Salary: $58,000 - $65,000

Company

hirify.global is Canada’s leading financial technology brand, facilitating secure digital payments and identity verification for millions of Canadians daily.

What you will do

• Monitor application and infrastructure health to identify and address potential issues.
• Respond promptly to incidents and outages to minimize operational impact.
• Perform initial triage and impact assessment of detected events.
• Escalate complex issues to Level 2 support teams and collaborate on resolutions.
• Document incidents, troubleshooting steps, and maintain knowledge base articles.
• Develop automation opportunities for repetitive tasks to improve efficiency.

Requirements

• Fluency in English and French (written and spoken) is required.
• Must be willing to work 12-hour shifts in a 24x7 rotation (including holidays, weekends, and overnights).
• Must have or be eligible to obtain Government of Canada Secret Clearance.
• Must be eligible to work in Canada in a full-time capacity.
• 2-3 years of experience in technology operations within a 24x7 environment.
• Proficiency with event management tools (ServiceNow, Jira, Splunk, PagerDuty, Dynatrace).

Nice to have

• ITIL V4 Certification or higher.

Culture & Benefits

• Comprehensive employer-paid benefits coverage.
• Market-leading employer-funded RRSP program.
• Generous vacation and wellness days.
• Pregnancy and parental leave top-up.
• Access to a 24/7 employee and family assistance program.
• Charitable donation matching through United Way.