Customer Partner (Fintech)

TL;DR

Customer Partner (Fintech): Leading strategic account management and P&L ownership for key banking and insurance clients with an accent on driving revenue growth and minimizing renewal erosion. Focus on building deep executive-level relationships, executing complex account strategies, and delivering tailored IT service solutions to ensure long-term customer success.

Location: Taipei, New Taipei City, Taiwan (Hybrid)

Company

hirify.global designs, builds, manages, and modernizes the mission-critical technology systems that the world depends on every day.

What you will do

• Lead and manage strategic IT service accounts, taking full ownership of account P&L and profitability.
• Develop and execute comprehensive account strategies to drive growth and minimize renewal erosion.
• Build and maintain trusted relationships with top-level client executives and key decision-makers.
• Identify and qualify new business opportunities to expand service scopes and capabilities.
• Collaborate with internal sales teams to ensure seamless execution from prospecting to deal closure.
• Ensure account compliance and maintain high levels of customer satisfaction and service delivery.

Requirements

• 7+ years of experience in the IT industry with a proven track record in running account P&L.
• Demonstrated experience in selling IT services and offerings.
• Deep knowledge of business and technology trends, specifically within the Banking and Insurance sectors.
• Proven ability to lead client engagements and deliver high-impact presentations.
• Strong analytical skills regarding revenue growth, cost management, and risk assessment.
• Ability to work in a hybrid environment based in Taipei/New Taipei City.

Nice to have

• Bachelor's or Master’s degree.
• Prior experience in selling complex technical solutions.

Culture & Benefits

• Hybrid-friendly work culture that prioritizes employee well-being.
• Comprehensive Be Well programs covering financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications with major cloud platforms.
• Inclusive environment focused on belonging, empathy, and shared success.
• Structured career development paths with personalized goals and continuous feedback.