IT Helpdesk Support Engineer (Junior)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
IT Helpdesk Support Engineer (Junior): Providing hands-on hardware and software support for the Kyiv office with an accent on equipment management, user onboarding, and network troubleshooting. Focus on maintaining office infrastructure and collaborating with the global Corp-IT team to ensure seamless daily operations.
Location: Must be based in Kyiv, Ukraine (Onsite role)
Company
is a leading global live-streaming platform that empowers creators to monetize their content and engage with fans worldwide.
What you will do
- Serve as the primary point of contact for IT issues in the Kyiv office, including hardware, software, and connectivity.
- Configure and deploy laptops (macOS and Windows) and manage MDM enrollment.
- Execute onboarding and offboarding tasks, including account provisioning and asset tracking.
- Troubleshoot office network and Wi-Fi connectivity issues.
- Manage IT inventory and handle equipment procurement.
- Process support requests via Jira Service Management and maintain technical documentation in Confluence.
Requirements
- Must be based in Kyiv and able to work from the office full-time.
- Basic understanding of networking (IP, DHCP, DNS, Wi-Fi).
- Proficiency with macOS and Windows in a corporate environment.
- Experience with Google Workspace administration.
- Intermediate English proficiency required for technical documentation and global communication.
- Strong communication skills and ability to document procedures clearly.
Nice to have
- Experience with Okta, SSO, Jamf, or Intune.
- Knowledge of CLI, scripting, or VPN (FortiNet).
- Previous experience in a helpdesk role.
- Relevant IT certifications or coursework.
Culture & Benefits
- Professional environment with mentorship from experienced engineers.
- Clear career path to transition into a full system administrator role.
- Competitive salary with regular performance reviews.
- 20 working days of paid vacation and 100% sick leave coverage.
- Flexible working hours and a culture built on trust.
- Comfortable, 24/7 accessible office near the metro station.
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