Service Manager (Greece/East-Europe)

TL;DR

Service Manager (Greece/East-Europe): Day-to-day delivery of service and support for hirify.global customers and partners, including technical support, implementation services, hardware and license management, with an accent on operational service delivery, P&L/KPI control, and escalation management. Focus on leading and developing the regional service team, ensuring compliance and audit readiness, and driving business growth through contract execution and upselling.

Location: Home based in Greece

hirify.global provides service and support for its customers and partners across healthcare/biomedical technology.

What you will do

• Steer resources (employees, third-party engineers, dealers/distributors, stock) to deliver break & fix, maintenance, installation, application support, and project management.
• Implement service strategies and standardize/simplify internal and partner operations; ensure contract profitability, fulfilment, and service quality.
• Own financial performance (turnover, margin, P&L targets), forecasting, and budget planning; monitor KPIs and drive corrective/preventive actions.
• Lead and develop the regional service team: hiring, resource allocation, training, and competency building aligned with product evolution.
• Ensure timely issue resolution and escalation handling; improve customer satisfaction using ServiceNow questionnaire processes and ASSM tools.
• Manage quality, compliance, and audits in collaboration with QARA and relevant departments; support tender preparation and cross-functional projects.

Requirements

• Location/Languages: Must be home based in Greece; Greek required.
• Advanced English level (Advanced Level).
• 5+ years of experience in HE service departments.
• Strong knowledge of hospital workflows/clinical environments and portfolio technical specifications/product architecture.
• Expertise in X-ray systems and related imaging technologies.
• Experience with project management methodologies/tools and strong computer literacy (Windows, Microsoft 365); SAP and MS Dynamics are advantageous.

Nice to have

• Russian language could be a plus.
• Experience with ServiceNow.

Culture & Benefits

• Home-based role in Greece with coordination across European and global service networks.
• Focus on leadership, team capability development, and knowledge-sharing aligned with evolving products.
• Operational ownership across service delivery, compliance, audits, and customer satisfaction metrics.
• Collaboration with Sales, Tender Office, and regional/global service teams to align standards and handle escalations.

Hiring process

• Interviews to assess leadership, service operations experience, and domain knowledge (hospital workflows/X-ray systems).
• Evaluation of English proficiency and communication/customer focus.
• Discussion of regional responsibilities and coordination with European/global service teams.