Network Planning Team Member

TL;DR

Network Planning Team Member (Network Planning): Delivering complex network change and acting as the technical interface into the Converged Core Platform with an accent on capacity planning, service flow understanding, and data-driven service improvement. Focus on fault diagnostics, call tracing, process automation/robot maintenance, and improving end-to-end service journey outcomes through proactive problem management.

Location: GBR Ipswich - Orion Building

Company

hirify.global provides secure connectivity and digital services for multinational businesses.

What you will do

• Execute complex network change using change management best practices and governance.
• Manage stakeholder and demand expectations through cross-area engagement.
• Build technical capability through continued learning and Tech Pathways.
• Use planning tools and techniques to create capacity plans and support provisioning across the Converged Core Platform.
• Proactively identify service improvements and deliver problem management improvements to enhance customer experience (including improved MTTP).
• Drive process automation and maintain robots; perform fault diagnostics and call tracing using Nokia Service Router (SR) knowledge.

Requirements

• Working knowledge of the 21C network.
• Extensive experience of network technologies and protocols within the native domain.
• Ability to understand Converged Core Platform architecture, service flow, and how customers consume products.
• Good knowledge of BT Converged Core Platform, service journeys, and operating models/processes.
• Highly experienced in call tracing and fault diagnostics; good knowledge of Nokia Service Router (SR).
• Confident, professional communication with stakeholders at all levels, including Senior Management Team members.

Culture & Benefits

• Competitive role with excellent benefits.
• Emphasis on standardized processes and continuous improvement, including automation.
• Professional, respectful customer and colleague interactions.
• Ongoing learning through Tech Pathways.

Hiring process

• Assessment of technical capability across network planning, platform/service flow understanding, and diagnostics/automation experience.
• Interviews focused on stakeholder communication and problem management approach.