Customer Support Associate (Ecommerce)

TL;DR

Customer Support Associate (Ecommerce): Providing high-quality technical support and customer education for the AfterSell platform with an accent on troubleshooting, ticket management, and process optimization. Focus on leveraging AI and automation tools to enhance support efficiency and deliver exceptional merchant experiences.

Location: On-site in Calgary, Alberta, Canada

Salary: $60,000 – $67,500 (Total compensation up to $74,500)

Company

hirify.global is a global leader in ecommerce technology, powering billions of transactions through its AI-driven network to help businesses generate incremental revenue.

What you will do

• Manage customer support tickets via live chat and email using Intercom.
• Educate merchants on platform features to ensure their success.
• Troubleshoot technical issues, utilizing HTML/CSS skills when necessary.
• Collect and synthesize customer feedback to drive product and process improvements.
• Contribute to meaningful projects such as building documentation and improving ticket triage.

Requirements

• Must be based in or able to work on-site in Calgary, Alberta.
• Demonstrable experience in customer-facing roles with a focus on problem-solving.
• Strong communication skills with the ability to simplify complex technical concepts.
• Proficiency or willingness to learn HTML/CSS for technical troubleshooting.
• Entrepreneurial mindset with an interest in applying AI and automation to support workflows.

Culture & Benefits

• Equity ownership for every employee.
• Transparent career progression and compensation structures.
• Daily catered lunches and healthy office snacks.
• Comprehensive benefits package including gym membership.
• Collaborative, inclusive environment with a focus on continuous learning and innovation.

Hiring process

• Completion of a 20-minute online aptitude test and personality profile assessment.
• Interviews with the recruiting team and hiring managers.