Bilingual Technical Service Desk (Japanese-English)

TL;DR

Bilingual Technical Service Desk (IT Support): Providing technical assistance and troubleshooting for external and internal users with an accent on desktop hardware, software resolution, and IMAC activities. Focus on diagnosing complex system issues, managing data backups, and ensuring SLA compliance for Japanese and English-speaking clients.

Location: Makati, Philippines (Flex Office)

Company

hirify.global is a leading technology services company that manages and reimagines mission-critical infrastructure systems for global businesses.

What you will do

• Provide exceptional technical assistance to internal and external users to achieve business outcomes.
• Diagnose and repair complex hardware, software, and system issues.
• Perform installs, moves, adds, and changes (IMAC) activities and manage data backup/restore.
• Respond to escalated issues and report critical design flaws and reliability bugs.
• Collaborate with local and regional infrastructure teams to ensure prompt problem resolution.
• Provide technical support and training for sophisticated products.

Requirements

• Fluency in English and Japanese (writing, speaking, and understanding).
• At least 2 years of experience in Application Support Service Desk.
• At least 2 years of professional troubleshooting expertise.
• Technical proficiency with Windows and macOS.
• Proven problem-solving skills and a strong customer-service focus.

Nice to have

• ITIL Certification.
• Experience with Fieldglass or S2P Platforms such as SAP Ariba or Coupa.
• Background in procurement or accounts payable.

Culture & Benefits

• Hybrid-friendly work culture with flexible office options.
• Extensive technical training and free certifications from Microsoft, Google, and Amazon.
• Comprehensive "Be Well" programs supporting financial, mental, physical, and social health.
• Inclusive environment emphasizing kinship, belonging, and shared success.
• Clear career progression paths toward advanced technical roles.