Payments Administrator

TL;DR

Payments Administrator: Managing and maintaining Canadian Pre-Authorized and Cheque payment records with an accent on data accuracy, banking compliance, and process optimization. Focus on resolving payment discrepancies, liaising with financial institutions, and supporting customer service operations during peak volumes.

Location: Must be based in Canada

Salary: $40,500–$67,500 CAD

Company

hirify.global is a financial services organization committed to customer service excellence and an inclusive work environment.

What you will do

• Administer and update member banking information and payment records in administration systems.
• Handle incoming bank returns and process check payments.
• Liaise with financial institutions to resolve payment issues and validate information.
• Achieve established service level agreements and identify process improvement opportunities.
• Support customer experience by handling member and producer calls during peak periods.
• Ensure all payment changes meet legislative and corporate compliance requirements.

Requirements

• Must be based in Canada
• 2-4 years of experience in insurance administration, customer service, or a related field.
• Strong mathematical aptitude and data analysis skills with high attention to detail.
• Proficiency in Microsoft Office, specifically Excel.
• Ability to work rotating shifts between 9:00 am - 5:00 pm and cover some Canadian Statutory holidays.
• Strong oral and written communication skills.

Nice to have

• Post-secondary education in Finance or Accounting.
• Knowledge of insurance industry practices (Life and Annuities).
• Bilingual proficiency in French.
• Experience with CRM systems and banking regulations.

Culture & Benefits

• Commitment to an equal opportunity, inclusive, and diverse work environment.
• Opportunities for continuous learning and professional development.
• Discretionary variable incentive plan based on individual and company performance.
• Supportive team environment with a focus on personal accountability and service excellence.