Senior Contact Center Support Engineer

TL;DR

Senior Contact Center Support Engineer (CCaaS/Fintech): Maintaining, supporting, and developing complex contact center systems with an accent on cloud-native technologies, API-first architectures, and system integrations. Focus on troubleshooting technical issues, performing root cause analysis, and implementing solutions to improve customer engagement platforms within a regulated financial environment.

Location: Must be based in or able to commute to Arlington, TX, USA (Hybrid)

Company

hirify.global is a global provider of auto finance solutions, supporting the automotive industry through comprehensive financial services.

What you will do

• Provide expert-level support for contact center applications and cloud-based systems.
• Coordinate with vendors for maintenance, modifications, and system implementations.
• Collaborate with development teams to troubleshoot issues and conduct root cause analysis.
• Design and implement technical solutions using cloud-native technologies, chatbots, and APIs.
• Maintain technical documentation and knowledge management tools.
• Provide technical guidance and mentorship to less experienced engineers.

Requirements

• 7-10 years of experience in designing, developing, and maintaining contact center solutions.
• Advanced knowledge of CCaaS technology and applications.
• Strong understanding of Agile software development methodologies and DevOps principles.
• Knowledge of IT governance and regulatory landscapes for financial institutions.
• Strong analytical, security-first mindset, and problem-resolution skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Nice to have

• Bachelor’s degree in a related field.
• 2-4 years of experience leading engineering efforts on large-scale projects.

Culture & Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Engagement with diverse technical teams and leadership levels.
• Focus on professional growth through complex project involvement and mentorship.
• Commitment to cooperative and productive team dynamics.