Implementation Engineer (Contact Center)

TL;DR

Implementation Engineer (Contact Center): Engaging customers in a consultative capacity to deploy and configure specialized contact center software solutions with an accent on technical architecture, database management, and business process optimization. Focus on managing end-to-end project lifecycles, mentoring junior staff, and ensuring high levels of customer satisfaction across diverse information management environments.

Location: Must be based in the USA

Company

A global leader in AI, cloud, and digital software solutions, serving over 25,000 businesses including 85 of the Fortune 100 to manage customer interactions and financial transactions.

What you will do

• Provide technical configuration and programming for contact center software solutions.
• Manage end-to-end system development lifecycles for small to large-scale projects.
• Perform business analysis, user needs assessment, and cost/benefit evaluations.
• Design and enhance database environments and technical architectures.
• Mentor and coach junior staff and sub-contracted personnel during project execution.
• Maintain expertise in industry-leading contact center technologies and CRM integrations.

Requirements

• Must be based in the USA
• BS/BA in a technical or business field or equivalent professional experience.
• 4+ years of professional experience in technical implementation, business analysis, or engineering services.
• Strong communication skills with the ability to manage business rapport at a technical level.
• Analytical mindset with experience in project management and risk analysis.
• Ability to present a professional image and command large audiences.

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• Prior consulting experience.
• Experience in the contact center industry.
• MBA degree.

Culture & Benefits

• Opportunity to work with industry-leading AI and cloud technologies.
• Exposure to large-scale projects for Fortune 100 corporations.
• Collaborative environment focused on innovation and high standards.
• Equal opportunity employer committed to diversity and inclusion.