Senior Product Manager (Communication Systems)

TL;DR

Senior Product Manager (Communication Systems): Shaping and scaling communication infrastructure for a high-growth marketplace with an accent on voice, SMS, routing, and workflow automation. Focus on designing scalable APIs, eliminating manual processes, and optimizing data flows across integrated tools.

Location: Must be based in the United States

Salary: $200,000 – $300,000 (including bonus and equity)

What you will do

• Own and evolve core communication systems including voice, SMS, routing, logging, and attribution.
• Translate complex business challenges into technical specifications, PRDs, and MVP definitions.
• Partner with engineering to design and optimize APIs, backend systems, and third-party integrations.
• Identify and automate manual processes to improve system reliability and data accuracy.
• Define and track system health metrics to ensure communication infrastructure performs at scale.
• Leverage AI tools to accelerate research, prototyping, and product execution workflows.

Requirements

• 5+ years of product management experience focused on technical products, platforms, or complex systems.
• Must be based in the United States.
• Strong technical fluency with APIs, backend systems, and data flows.
• Proven experience scaling operational systems or transforming manual workflows into automated solutions.
• Experience with communication platforms such as Twilio, Kixie, or Five9 is highly desirable.
• AI-native mindset with active use of AI tools to enhance product development.

Nice to have

• Experience in real estate, fintech, or marketplace ecosystems.

Culture & Benefits

• Comprehensive health coverage including medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer support.
• 18 days of PTO plus 10 paid holidays, with additional time off based on tenure.
• Remote-first work environment with a home office stipend.
• Annual professional development budget and paid sabbaticals.
• Paid parental leave ranging from 6 to 12 weeks.