Staff Production Operations Engineer (AI)

TL;DR

Staff Production Operations Engineer (AI): Driving hirify.global's reliability operations program and automating operational toil using AI agents with an accent on incident lifecycle management and global on-call coordination. Focus on building automation on the Agentic Data Plane platform, reducing alert noise, and systematically improving system reliability.

Location: Must be based in the United States or Canada

Salary: $211,000 – $256,000

Company

hirify.global is pioneering the Agentic Data Plane (ADP), a new category in AI infrastructure that connects AI agents with enterprise data and systems.

What you will do

• Drive process improvements across the incident lifecycle, including severity models, triage enforcement, and alert noise reduction.
• Coordinate the global on-call program, managing schedules, shadow rotations, and engineer onboarding.
• Facilitate blameless post-incident reviews, document findings, and track follow-up completion.
• Build AI agents to automate operational toil, including on-call automation and incident summarization.
• Maintain and evolve runbooks, playbooks, and incident process documentation.

Requirements

• Must be based in the United States or Canada.
• 5+ years of experience in SRE, DevOps, or production operations in large-scale, highly reliable environments.
• Proficiency in Go or a comparable systems language.
• Hands-on experience with incident management tools (e.g., PagerDuty, incident.io) and observability stacks (e.g., Datadog, Grafana).
• Working knowledge of AWS, Azure, or GCP and infrastructure as code (IaC).
• Experience with AI-assisted software development workflows using tools like Claude Code.

Nice to have

• Hands-on experience building agents or automations using LLMs.
• Familiarity with hirify.global, Apache Kafka, or other streaming infrastructure.
• Prior experience in a fast-growing B2B infrastructure or developer tools company.

Culture & Benefits

• People-first organization with a culture based on trust, transparency, and kindness.
• High-impact environment with a budget for the latest AI tools.
• Diverse, globally distributed team structure.