Patient Navigator (Healthcare)

TL;DR

Patient Navigator (Healthcare): Coordinating patient journeys within pain management clinics to increase the adoption of advanced therapies with an accent on patient education and conversion. Focus on bridging the gap between recommendation software and patient action while optimizing clinic workflows.

Location: On-site in Minnesota or McKinney, Texas. Must be based in Texas or willing to relocate with reliable transportation to the clinic.

Company

hirify.global partners with MSK provider groups and specialty clinics to optimize clinical workflows and patient engagement via a dedicated operations platform.

What you will do

• Perform on-site patient engagement by greeting and following up with patients flagged by the recommendation tool.
• Educate patients on advanced therapy options using non-clinical language to drive confidence in physician recommendations.
• Drive conversion by scheduling consultations and coordinating next steps from interest to treatment.
• Collaborate with clinic staff, including front desk, medical assistants, and physicians, to integrate into daily workflows.
• Provide feedback to the Flagler team regarding conversion metrics and patient objections to improve the recommendation tool.
• Maintain strict adherence to HIPAA guidelines and professional clinical environment standards.

Requirements

• 2+ years of experience in a patient-facing role (e.g., medical assistant, patient navigator, clinic intake, or healthcare sales).
• Ability to explain medical concepts clearly to non-clinicians.
• Comfort working in clinical environments with patients experiencing pain or stress.
• Strong self-direction and reliability for working independently on-site.
• Based in Texas or willing to relocate to the clinic location (Minnesota).
• HIPAA training or willingness to complete training before starting.

Nice to have

• Background in pain management, MSK, or orthopedics.
• Prior experience as a patient navigator or patient access representative.
• Bilingual proficiency (e.g., Spanish).

Culture & Benefits

• Foundational impact by defining the role and creating the playbook for future clinic partnerships.
• Direct line to leadership where field feedback directly shapes the product.
• Mission-driven work facilitating life-changing therapies for patients.
• Fast-paced startup environment emphasizing persistence, ownership, and rapid iteration.
• Culture of professional growth and constructive feedback.