Patient Outreach And Support Specialist (Medtech)

TL;DR

Patient Outreach And Support Specialist (Medtech): Conducting proactive outreach and providing educational support to patients following genetic testing with an accent on resource navigation and patient experience. Focus on identifying barriers to care, facilitating provider coordination, and improving patient support programs.

Location: Remote (Must be based in the USA)

Salary: $30 per hour

Company

hirify.global is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

What you will do

• Perform proactive outreach via phone, SMS, and email to support patients post-testing.
• Educate patients on testing processes, portal tools, and available resources.
• Identify and resolve barriers to care such as scheduling and provider communication.
• Document all patient interactions accurately within Salesforce.
• Collaborate with internal teams and provider offices to coordinate patient care.
• Collect and report patient feedback to improve support services.

Requirements

• 2+ years of experience in patient support, customer service, or healthcare operations.
• Must be based in the USA.
• Strong communication and empathy skills for sensitive healthcare conversations.
• Proficiency with Microsoft Office (Excel, Word).
• Bachelor's degree preferred.

Nice to have

• Experience with Salesforce or similar CRM platforms.
• Bilingual Spanish proficiency.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• 401k and commuter benefits.
• Pregnancy and baby bonding leave.
• Free genetic testing for employees and immediate families.