Patient Resolution & Complaints Administrator

TL;DR

Patient Resolution & Complaints Administrator (Healthcare): Managing the end-to-end patient complaint lifecycle with an accent on empathetic communication, root cause investigation, and cross-functional coordination. Focus on building seamless resolution workflows, maintaining meticulous documentation, and driving systemic improvements through data-backed trend analysis.

Location: Must be based in the United States and legally authorized to work without sponsorship.

Salary: $25–$31.25 per hour (approx. $52,000–$65,000 annually).

Company

hirify.global is a proactive healthcare company providing fast, safe, and non-invasive whole-body MRI scans to shift the paradigm from reactive sick-care to preventative health.

What you will do

• Monitor and intake patient complaints across all communication channels.
• Log and categorize cases in the central system, assessing severity and risk.
• Act as the primary patient-facing contact to gather details and provide resolutions.
• Coordinate with internal pods, including Clinical, Finance, Legal, and Operations, to resolve complex issues.
• Analyze complaint trends to support systemic fixes and protocol updates.
• Maintain meticulous documentation of all case outcomes and performance metrics.

Requirements

• 3+ years of experience in patient advocacy, healthcare operations, or escalations management.
• Must be legally authorized to work in the United States without sponsorship.
• Strong emotional intelligence and conflict de-escalation skills.
• Experience with centralized ticketing systems, CRMs, or electronic health records (EHR).
• Project-management mindset with the ability to track multiple moving parts.

Nice to have

• Background in healthcare, medical imaging, or health-tech.
• Familiarity with Just Culture principles or healthcare compliance.
• Experience transitioning workflows from legacy tools like Jira to custom platforms.

Culture & Benefits

• Comprehensive health, dental, and vision insurance including mental health coverage.
• 401(k) retirement savings plan.
• Free whole-body scans for all team members.
• Flexible vacation policy.
• Commuter benefits plan for transit and parking.
• Weekly team social and connection opportunities.