Patient Experience QC Analyst

TL;DR

Patient Experience QC Analyst: Driving quality improvement and process optimization for patient-focused teams with an accent on data-driven insights and cross-functional collaboration. Focus on auditing communications, tracking KPIs, and maintaining SOPs to ensure high standards of service delivery.

Location: Must be based in the USA (Remote)

Salary: $62,800 - $78,500 USD

Company

hirify.global is a global leader in cell-free DNA testing, specializing in oncology, women’s health, and organ health to enable earlier and more targeted medical interventions.

What you will do

• Drive collaboration with cross-functional teams including programmers and engineers.
• Track team progress and deliver detailed status reports, including KPIs and performance data.
• Audit call and email communications to assess quality and accuracy.
• Participate in CAPA reviews to identify training and process improvement opportunities.
• Create and maintain documentation such as SOPs and protocols.
• Partner with management and data analysts to identify new process improvement opportunities.

Requirements

• Bachelor’s degree or equivalent required.
• 2+ years of call center QC experience.
• 5+ years of additional professional experience.
• Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView).
• Excellent communication, organization, and cross-functional collaboration skills.
• Hypothesis-driven mindset and passion for improving patient experience.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free genetic testing for employees and immediate families.
• Fertility care benefits and pregnancy/baby bonding leave.
• 401k benefits and commuter benefits.
• Generous employee referral program.