Customer Service Representative

TL;DR

Customer Service Representative: Managing client requirements and communication within a manufacturing environment with an accent on production alignment and order fulfillment. Focus on coordinating internal processes to ensure customer satisfaction and optimizing shipping programs.

Location: Escobedo, Mexico

Company

hirify.global is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies for the automotive industry.

What you will do

• Communicate customer requirements across the organization to ensure alignment.
• Coordinate activities to fulfill client needs and maintain high satisfaction levels.
• Monitor customer systems daily to ensure production and process requirements are met.
• Analyze customer demand and prepare shipping programs.
• Implement processes and indicators to drive continuous department improvement.

Requirements

• Must be based in or able to work in Escobedo, Mexico.
• Strong communication skills for managing client relationships.
• Ability to analyze demand and manage production-related shipping schedules.
• Experience in process improvement and indicator tracking.

Culture & Benefits

• Global team of 28,000 employees fostering innovation.
• Commitment to diverse perspectives and inclusive work environment.
• Focus on collaborative problem-solving and professional growth.
• Equal Opportunity Employer.