Lead CX/UX Designer (Fintech)

TL;DR

Lead CX/UX Designer (Fintech): Leading the experience strategy for a portfolio of tax and accounting products with an accent on AI-enabled workflows and complex B2B ecosystems. Focus on driving human-centered design, mentoring a team of designers, and aligning product roadmaps with regulatory and business requirements.

Location: Must be based in or able to work from Kingston, UK. The role requires onsite presence for interviews and potentially ongoing work.

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Define and drive the experience vision across the UK Tax & Accounting product portfolio.
• Lead the design strategy for AI-powered, intelligent, and agentic product experiences.
• Partner with Product and Engineering to shape roadmaps, discovery activities, and delivery outcomes.
• Coach, mentor, and develop a team of 4–5 UX designers.
• Apply service design methodologies including ecosystem mapping and end-to-end journey modeling.
• Ensure consistent application of the product design system and maintain high standards of accessibility.

Requirements

• 10+ years of experience in UX, Product, or CX design within complex B2B software environments.
• Proven experience leading design strategy across multiple products or portfolios.
• Demonstrated experience in direct people leadership and team development.
• Strong understanding of Lean UX, Agile methodologies, and customer-centered product development.
• Advanced proficiency in Figma and modern design collaboration tools.
• Must be eligible to work in the UK and comfortable with onsite requirements in Kingston.

Nice to have

• Experience within Tax & Accounting, Financial Services, Legal Technology, or Compliance industries.
• Familiarity with LLM concepts, prompt design, and AI evaluation methodologies.
• Working knowledge of HTML5 and CSS fundamentals.

Culture & Benefits

• Focus on responsible innovation, trust, and accuracy in mission-critical software.
• Culture of collaboration, continuous learning, and inclusive design.
• Strategic role with significant influence on product vision and business outcomes.
• Opportunities for professional growth and leadership development within a global organization.

Hiring process

• The process includes in-person interviews at a hirify.global office.
• Candidates are expected to participate without the assistance of AI tools or external prompts.
• Evaluation focuses on individual skills, communication style, and portfolio-based strategic thinking.