CRM Manager (iGaming)

TL;DR

CRM Manager (SaaS/iGaming): Maintaining and optimizing CRM systems to enhance sales process efficiency with an accent on data quality and workflow automation. Focus on designing complex triggers, routing rules, and KPI dashboards to support Sales Operations.

Location: Remote (Prague, Czechia, Georgia, Poland, Serbia, Latvia, Romania)

Company

Developer of a scalable SaaS platform and digital products for the global iGaming industry.

What you will do

• Maintain CRM data quality through regular audits and database management.
• Build and optimize CRM automations, workflows, triggers, and routing rules.
• Configure lead assignment logic and sales pipeline structures.
• Create reports, dashboards, and KPI tracking tools.
• Support integrations between CRM, marketing platforms, and communication tools.
• Document processes and provide day-to-day CRM system support.

Requirements

• 1–2 years of experience administering CRM systems such as Pipedrive, HubSpot, or Salesforce.
• Hands-on experience configuring CRM pipelines, custom fields, workflows, and automations.
• Strong understanding of sales processes and CRM best practices.
• Experience maintaining data quality and managing large datasets.
• Fluent Russian and confident English (B2+).
• Ability to work independently in a remote environment.

Nice to have

• Experience with workflow automation tools like Zapier, Make, n8n, or Airflow.
• Advanced knowledge of Google Sheets (QUERY, IMPORTRANGE).
• Experience with Looker Studio, Power BI, or basic SQL.
• Familiarity with outreach tools like Mailchimp, Apollo, or Reply.io.
• Prior experience in iGaming, SaaS, or B2B sales environments.

Culture & Benefits

• Opportunity to work with a leading iGaming technology provider.
• Performance-based bonus system.
• Mental health support service.
• 20 days of paid vacation and 5 Family Days.
• Career development opportunities.