Customer Service and Pre-Sales Engineer (AI)

TL;DR

Customer Service and Pre-Sales Engineer (AI): Bridging the gap between customer experience and sales teams by providing technical support and pre-sales expertise for an enterprise AI data platform with an accent on graph databases and identity-centric security. Focus on delivering POCs, managing complex deployments, and acting as a technical evangelist for agentic AI solutions.

Location: Must be based in London, England or Calgary, Canada

Company

hirify.global is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI.

What you will do

• Provide expert technical guidance and support to customers through deployment, integration, and platform operation.
• Deliver compelling Proof of Concepts (POCs), product demonstrations, and architectural recommendations to prospective clients.
• Act as a technical expert for the platform, offering insights into integration and configuration best practices.
• Support high-need clients with managed services and long-term engagements to ensure high satisfaction.
• Collaborate closely with Account Executives and the Customer Experience team to drive platform adoption.

Requirements

• Must be based in London, England or Calgary, Canada.
• Strong experience with graph database technologies, specifically Neo4j and Cypher.
• Demonstrated understanding of IaC principles and Terraform workflows.
• Proficiency in implementing data flows using REST APIs and Apache Kafka.
• Development experience with Python, Javascript, React, or Go.
• Technical expertise in IAM protocols, particularly OAuth 2.0 and AuthZEN.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience developing AI Agents using Python.
• Familiarity with LLM integration patterns like RAG.
• Knowledge of emerging standards like MCP and A2A for multi-agent orchestration.

Culture & Benefits

• Flexible working hours with hybrid or remote options.
• Competitive salary and benefits package.
• Employee stock ownership plan.
• Annual global offsite gatherings.
• Collaborative, fast-paced, and supportive environment.