Service Quality Manager (Cybersecurity)

TL;DR

Service Quality Manager (Cybersecurity): Ensuring the highest level of service quality across Digital Profile Factory, Datacenter, and Delivery organizations in the Americas region with an accent on workflow standardization, automation, and regulatory compliance. Focus on implementing preventive and detective quality controls, analyzing service incidents for root cause, and driving continuous improvement to maintain high service standards.

Location: Toronto, ON, Canada

Company

hirify.global is an international technology group specializing in security tech, digital security, and connectivity solutions for the IoT sector.

What you will do

• Manage end-to-end service quality for Digital Operations across the Americas region.
• Design and implement preventive and detective quality controls for digital factory, datacenter, and cloud operations.
• Monitor service quality KPIs and drive corrective and preventive actions to ensure sustained performance.
• Lead regular service quality reviews and QMS internal audits with internal stakeholders.
• Collaborate with operations teams to ensure operational readiness and effective risk mitigation.
• Analyze service incidents to identify root causes and systemic weaknesses.

Requirements

• University degree in Engineering, Quality Management, Information Technology, or a related discipline.
• 5+ years of professional experience in service quality management or QA within digital operations environments.
• Demonstrated experience managing contractual service commitments (SLAs/OLAs) in customer-facing roles.
• Strong knowledge of quality frameworks such as ISO standards, Lean, Six Sigma, or ITIL.
• Expertise in root cause analysis and corrective/preventive action methodologies (CAPA, 8D).
• Proficiency with ServiceNow, Jira, Confluence, and ERP systems (SAP preferred).

Nice to have

• Experience in AI-enhanced quality assurance.
• Experience working in datacenter, cloud, or hybrid service delivery environments.
• Exposure to high-availability, regulated, or security-critical services.