ServiceDesk Engineer L1 (Fintech)

TL;DR

ServiceDesk Engineer L1 (Fintech): Providing technical support and resolving internal issues for a leading BNPL platform with an accent on bug identification, documentation standardization, and routine task automation. Focus on optimizing internal tools, analyzing technical issues for development teams, and utilizing monitoring tools for system stability.

Location: Onsite in KSA

Company

hirify.global is a leading FinTech in the GCC region providing flexible payment solutions to millions of users and thousands of global brands.

What you will do

• Handle support requests and perform basic problem analysis for colleagues and support teams
• Identify, report bugs, and create development tasks for technical fixes
• Standardize solutions and maintain documentation for L1 and L2 teams
• Contribute to the improvement of internal tools and BackOffice enhancements
• Automate routine tasks to increase operational efficiency

Requirements

• Experience working with Jira
• Proficiency with monitoring and logging tools such as Datadog, Grafana, and Kibana
• English: B2 level required for written communication and technical documentation
• Ability to write simple SQL queries
• Knowledge of administrative automation tools and software development principles
• Strong ownership, proactivity, and autonomy in ticket handling

Nice to have

• Experience with Google Cloud and Google Apps Script
• Scripting skills in Bash, Python, or Go
• Understanding of ITIL processes and basic FinTech knowledge
• Jira administration experience
• Previous experience working in a startup environment

Hiring process

• HR introductory call
• Technical interview
• Final interview