Technical Support Specialist

TL;DR

Technical Support Specialist (IT Infrastructure): Providing second-level technical support and troubleshooting for internal infrastructure and associates with an accent on hardware/software diagnosis and asset management. Focus on resolving escalated incidents, supporting regional events, and ensuring operational excellence across hirify.global offices.

Location: Riyadh (Hybrid)

Company

hirify.global is a global research and advisory firm providing actionable insights and technology solutions to enterprise leaders worldwide.

What you will do

• Provide level 2 technical support for hardware and software issues to ensure 24x7 operational continuity.
• Conduct remote office visits to resolve technical issues and build relationships with local associates.
• Manage the full asset life cycle to ensure efficient deployment of company technology.
• Collaborate with event managers to provide on-site technology services for client symposiums.
• Document and track all service requests and incidents in the help desk system to drive process improvements.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 1-3 years of experience in an entry-level technical support role.
• Strong understanding of networking concepts, servers, LANs, and WANs.
• Proficiency with standard Microsoft products and platforms.
• Experience using help desk call logging systems.
• Excellent communication and customer service skills.

Culture & Benefits

• Competitive salary and generous paid time off policy.
• Access to world-class sales training and professional skill development programs.
• Collaborative, team-oriented, and inclusive work environment.
• Opportunities for career growth within a global organization.
• Hybrid work model providing flexibility and support.