Clinical Pathway Capability Specialist (Healthcare)

TL;DR

Clinical Pathway Capability Specialist (Healthcare): Designing and implementing capability frameworks for the sales organization with an accent on Account Acquisition and Penetration. Focus on field-based coaching, KAM consensus building, and optimizing omnichannel CRM utilization.

Location: Tokyo, Japan

Company

hirify.global is a global healthcare company dedicated to bringing innovative treatments to patients in the areas of pain management and infectious diseases.

What you will do

• Design and update a capability framework and learning journeys aligned with a dual-model approach (Account Acquisition & Penetration).
• Develop comprehensive learning content, including e-learning modules, lectures, and role-play sessions.
• Conduct field-based OJT coaching and manage a certification program based on competency standards for KAMs.
• Train staff on creating decision-maker maps and updating clinical protocols within medical institutions.
• Standardize the execution of remote detailing and Veeva/CRM activities to improve data-driven targeting.
• Measure training effectiveness and visualize correlations with penetration-related KPIs for continuous improvement.

Requirements

• Bachelor's degree (Master's in Education, Business, or HR preferred).
• Must be based in Tokyo, Japan.
• MR Certification and a standard driver's license.
• 5+ years of experience in sales training, competency development, or KAM coaching.
• Experience in instructional design, facilitation, and providing constructive feedback.
• Proven track record in account planning and consensus building with diverse healthcare professionals.

Nice to have

• Experience implementing KAM/sales capabilities specifically within the healthcare industry.
• Pebble Management experience.
• Practical support experience in university hospitals and major hospitals.

Culture & Benefits

• Inclusive environment where diversity and uniqueness are celebrated.
• Culture centered around integrity and patient-centricity.
• Support for employees to thrive, grow, and achieve their full potential.
• Opportunity to work with a global team across multiple regions.