Product Support Specialist (AI)

Location: Remote within Australia or Singapore; optional co-working offices in San Francisco, New York, and London; no required commute.

Company

Linear builds a product development system for teams and agents, used by more than 40,000 companies.

What you will do

• Support customers through onboarding, account setup, debugging, feature discovery, and integration discovery.
• Investigate and resolve inbound issues through email, Slack, Twitter, and Reddit.
• Partner with engineering to document and reproduce bugs across browsers, Windows, Mac, mobile, and integrations.
• Surface customer feedback trends and insights to inform product decisions.
• Lead selected projects improving the support experience, internal knowledge sharing, and product operations.
• Deliver high-touch Enterprise support at scale with Customer Success and Sales.

Requirements

• Passion for technology, quality, and Linear’s mission.
• Excellent communication and customer service skills, with experience supporting a technical or engineering user base and adapting communication for non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs with Linear and its integrations in different environments, including browsers, Windows, Mac, and mobile.
• Currently based in Australia or Singapore.

Nice to have

• Familiarity with SQL, JavaScript, APIs, and GitHub.
• Curiosity and willingness to learn these areas without direct prior experience.

Culture & Benefits

• Remote-first work with deep-focus and async collaboration.
• Optional co-working, team off-sites, regular team events, and occasional travel.
• Competitive salary and equity with employee-friendly equity terms.
• Daily meal and coffee stipend, plus paid co-working space or desk.
• Health coverage based on country requirements.
• Five weeks of paid vacation, local statutory holidays, four months of paid parental leave, and a paid month off after four years and every two years thereafter.