Security Support Specialist (AI)

TL;DR

Security Support Specialist (AI): Managing frontline security and IT support operations for a distributed workforce with an accent on identity and access management (IAM) and employee lifecycle automation. Focus on resolving complex endpoint issues, upholding SLAs, and integrating AI to accelerate security workflows.

Location: Remote (Must be based in the US; Time zones: PST or EST)

Salary: $105,000–$115,000

Company

AI-powered intelligence platform helping public and private sector agencies investigate and disrupt financial crime.

What you will do

• Own frontline Security & IT support, triaging and resolving requests via internal support channels and ticketing systems.
• Manage the full employee lifecycle, including onboarding and offboarding across all corporate accounts, devices, and tools.
• Provide primary support for identity and access management, including SSO, MFA, and various SaaS-based business applications.
• Troubleshoot endpoint and client-side software issues to ensure corporate security controls remain in place.
• Coordinate technical escalations to engineering and vendors, tracking issues through to closure.
• Analyze recurring request patterns to optimize workflows and reduce operational toil.

Requirements

• Proven experience in technical support, helpdesk, or IT operations meeting SLAs in a dynamic environment.
• Strong understanding of IAM fundamentals such as SSO, MFA, and role-based access control (RBAC).
• Experience supporting users in a cloud/SaaS-heavy workplace environment.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Must be based in the United States (PST or EST time zones).

Nice to have

• Knowledge of compliance frameworks such as SOC2 or ISO 27001.
• Foundational networking knowledge, including TCP/IP, VPNs, and firewalls.
• Interest in reducing manual work through lightweight automation and better templates.

Culture & Benefits

• Distributed-first company culture emphasizing mutual respect and transparency.
• High-velocity environment with a strong focus on personal ownership and impact.
• Eligibility to participate in the company equity plan.
• Baseline expectation of AI fluency to accelerate and reimagine professional craft.