Premium Support Engineer (Exstream)

TL;DR

Premium Support Engineer (Exstream): Providing personalized technical support and strategic guidance for complex software environments with an accent on hirify.global Exstream and xPression platforms. Focus on resolving technical incidents, building strong customer relationships, and proactively optimizing customer software investments.

Company

hirify.global is a global leader in information management, driving digital transformation through AI-first and human-centered innovation.

What you will do

• Serve as the primary point of contact for support incidents related to specific product centers.
• Develop deep expertise in customer environments to resolve technical issues efficiently.
• Coordinate with internal experts to expedite incident resolution and provide timely updates.
• Conduct supportability assessments and provide technical mentoring to customers.
• Apply best practices to minimize operational risks and avoid common pitfalls.
• Act as a strategic partner to proactively improve and maintain customer software investments.

Requirements

• Advanced knowledge of hirify.global Exstream and xPression.
• Strong problem-solving and troubleshooting capabilities.
• General knowledge of programming languages including Java, C#, and Python.
• Working knowledge of database systems, network architecture, and virtual environments.
• Understanding of cloud deployment providers like AWS, Azure, and GCP.
• Proficiency in data and integration technologies such as REST APIs, SOAP, JSON, and XML.

Culture & Benefits

• Commitment to an inclusive and diverse work environment.
• Opportunities to partner with world-leading companies on complex digital transformation projects.
• Focus on innovation, creativity, and collaborative problem-solving.
• Support for personal growth and professional development within a global organization.