Technical Application Specialist (EDI)

TL;DR

Technical Application Specialist (EDI): Diagnosing, troubleshooting, and repairing retail accounting software and integrated systems with an accent on client-server architecture and network connectivity. Focus on resolving complex technical issues in a high-volume support environment while ensuring customer satisfaction through expert product knowledge.

Location: Must be based in or near Solon, US (Hybrid role).

Company

hirify.global is a global provider of industry-specific enterprise software, helping businesses connect people, processes, and technology through data, AI, and cognitive ERP solutions.

What you will do

• Diagnose and resolve technical issues via phone, email, and chat for retail accounting software.
• Troubleshoot client-server application failures involving SQL, web servers, and payment hardware.
• Document technical solutions and contribute to the internal knowledge base.
• Assist with system setup, configuration, and integration tool usage.
• Collaborate with cross-functional departments like sales and customer experience to address client concerns.
• Mentor team members to improve overall department technical proficiency.

Requirements

• 3+ years of relevant technical support experience.
• Strong knowledge of Microsoft Windows, computer hardware, and general networking.
• Proficiency in Microsoft Excel and Word.
• Excellent communication and problem-solving skills.
• Must be able to work in a hybrid capacity in Solon, US.

Nice to have

• Experience with Microsoft SQL, ERP applications, or analytical tools.
• Background in financial, manufacturing, retail, or distribution business processes.
• Prior experience with SaaS or e-Commerce platforms.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Strong focus on internal mobility with 25% of roles filled internally.
• Career development support including free LinkedIn Learning licenses and mentorship programs.
• Inclusive global workplace culture.
• Support for work-life balance and flexible time off.