Software Application Specialist (Prophet21)

TL;DR

Software Application Specialist (Prophet21): Diagnosing, troubleshooting, and resolving complex software and network issues for ERP systems with an accent on SQL, web servers, and client-server architecture. Focus on providing high-quality customer support, documenting technical solutions, and mentoring team members to ensure system performance.

Location: Must be based in or able to work from Bensalem, US (Hybrid)

Company

hirify.global is a global provider of industry-specific enterprise software, leveraging data and AI to help businesses manage supply chains and operations.

What you will do

• Diagnose and troubleshoot client-server software issues including SQL, web servers, and payment terminals.
• Manage and resolve support tickets via ServiceNow, ensuring timely and accurate solutions.
• Document technical issues and contribute to the department knowledge base and FAQs.
• Assist with system configuration, customization, and integration of products.
• Collaborate with customers via phone, email, and chat to provide technical guidance.
• Mentor team members and share product knowledge to improve overall support quality.

Requirements

• 3+ years of experience in a technical support or application specialist role.
• Strong troubleshooting skills with SQL, web servers, and network hardware.
• Excellent written and verbal communication skills for technical documentation and customer interaction.
• Ability to explain complex technical concepts to diverse audiences.
• Experience working in a high-volume support environment.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive health and wellness benefits package.
• Access to free LinkedIn Learning licenses and internal mentorship programs.
• Strong focus on internal mobility with 25% of roles filled by current employees.
• Inclusive global workplace culture that values diversity and partnership.
• Supportive work-life balance policies.