Staff Software Engineer (Trust & Safety)

TL;DR

Staff Software Engineer (Trust & Safety): Building the foundational Trust & Safety engineering team to protect mental healthcare workflows with an accent on fraud mitigation, billing integrity, and credential abuse prevention. Focus on architecting scalable systems, mentoring senior engineers, and bridging technical solutions with operational policy enforcement.

Location: Must be based in the United States (excluding Hawaii)

Salary: $206,550 – $243,000

Company

A mission-driven mental healthcare company dedicated to providing evidence-based, compassionate care to improve overall well-being.

What you will do

• Lead the architecture and implementation of Trust & Safety systems to mitigate fraud and billing anomalies.
• Establish a brand-new engineering domain from the ground up within the Provider organization.
• Develop robust custom tools and integrate industry solutions to enforce safety policies.
• Mentor senior engineers and establish design patterns for high-reliability systems.
• Collaborate with cross-functional teams to bridge technical and non-technical requirements.
• Drive the full development lifecycle from planning and specification to post-launch maintenance.

Requirements

• 8+ years of professional software engineering experience.
• 1+ years of experience working on Trust & Safety systems.
• 1+ years of experience helping to form a new team from scratch.
• Fullstack experience building modern database-backed web applications.
• Experience with microservice development and complex project execution.
• Must be based in the United States (excluding Hawaii).

Nice to have

• Startup experience.
• Experience with AWS, Node.js, TypeScript, and Kafka.
• Background in products with high reliability or mission-critical requirements.

Culture & Benefits

• 100% remote work environment with a focus on work-life balance.
• Comprehensive health benefits including medical, dental, vision, and disability.
• 401(k) plan access and generous time-off policies including two company-wide shutdown weeks.
• Paid parental leave for all parents.
• Monthly stipends for home office and wellness initiatives.
• Quarterly department stipends for team-building and gatherings.