Customer Care Representative (Fintech)

TL;DR

Customer Care Representative (Fintech): Providing primary support for clients using the Yuh app for payments, savings, and investments with an accent on high-quality telephone communication and conflict resolution. Focus on guiding users through their financial journey, ensuring regulatory compliance, and improving platform services.

Location: Zürichstrasse 132, 8600 Dübendorf, Switzerland

Company

Yuh is a comprehensive financial app created by hirify.global, serving as a modern, transparent, and innovative alternative to traditional banking in Switzerland.

What you will do

• Serve as the primary point of contact, handling inbound and outbound phone calls for 70–80% of daily activities.
• Resolve client inquiries and issues related to the Yuh App's pay, save, and investment sectors.
• Guide clients through financial products, features, and processes in a clear, empathetic, and compliant manner.
• Document all client interactions and outcomes in internal systems to ensure transparency and follow-up.
• Collaborate with internal departments to provide insights for platform, service, and process improvements.
• Uphold principles of fair client treatment, confidentiality, and strict regulatory compliance.

Requirements

• Completed apprenticeship (Federal certificate of Competence).
• Previous experience in customer satisfaction, preferably within financial services.
• Fluency in English and French.
• Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
• Excellent verbal and written communication skills.
• Familiarity with office software and phone systems.

Nice to have

• Italian language proficiency (highly recommended).
• German language proficiency.

Culture & Benefits

• Opportunity to gain hands-on experience in a modern Swiss banking and fintech environment.
• Work within an innovative, forward-thinking company culture.
• Collaborative team-oriented environment.