Customer Care Representative (Fintech)

Location: Dübendorf, Switzerland

Company

hirify.global operates Yuh, a Swiss financial app for payments, savings, and investments.

What you will do

• Act as the primary contact for Yuh clients through inbound and outbound phone calls, which represent approximately 70–80% of daily activities.
• Resolve inquiries, issues, and requests related to payments, savings, investments, and the Yuh app.
• Explain products, features, and processes clearly, empathetically, and compliantly.
• Execute client instructions and address concerns, including time-sensitive or complex cases.
• Document client interactions and outcomes, ensure follow-up, and collaborate with internal departments on service improvements.
• Protect client confidentiality and uphold fair-treatment and regulatory-compliance principles.

Requirements

• Completed apprenticeship with a Federal Certificate of Competence, Fachausweis, or Berufsmatura.
• Previous customer-service experience, preferably in financial services handling customer inquiries and complaints.
• Fluency in English and German is required.
• Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
• Excellent verbal and written communication skills, with strong listening, empathy, and persuasion abilities.
• Familiarity with office software and phone systems, plus a proactive and collaborative approach.

Nice to have

• Italian proficiency is highly recommended.

Culture & Benefits

• Gain hands-on experience in customer care within a modern Swiss banking and fintech environment.
• Work with a financial app focused on transparent, responsible, and user-friendly money management.
• Collaborate with Customer Care Representatives and internal departments.